FAQs

Can my order be delivered to an international address?

If you want us to send an order to an international address (outside of the UK) please email info@convertpickleball.co.uk. Shipping fees will be calculated depending on the destination & size of order.

Can I return an item?

If you are not completely happy with your product we have a 14-day return policy from the date your order is received. Please get in touch with us to process your return. Return shipping costs are the customers responsibility. We recommend to send your parcel via a tracked service. CONVERT Pickleball is not liable for any missing products. See our refund and exchange policies >

Can I track my order?

Yes, all orders are shipped with tracking and your dispatch email will include all tracking information.

What should I do if I have faulty goods?

If any of your CONVERT products are faulty, let us know as soon as possible. See our refund & warranty policy >

How do I change or cancel my order?

To change or cancel an order that has been placed, please contact CONVERT Pickleball immediately at info@convertpickleball.co.uk. A member of our team will then get back to you as soon as possible – within 48 hours. Please note, if your order has already left our warehouse and you want to change or cancel your order then additional fees may apply.

I can’t find what I'm looking for, can you help?

Our team are always on hand and happy to help. Drop us an email to info@convertpickleball.co.uk and we'll do our best to help with any enquiries about our pickleball products or events.

Where does my order ship from?

We ship all of our paddles and accessories from our headquarters in Bournemouth, UK.

What payment methods do you accept?

All major credit cards are accepted: Visa, Mastercard and American Express (although we'd love it if you used a Visa or Mastercard if you can).

How long does delivery take?

Standard shipping is 5-7 days.

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